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This allowed the use of the system, so-called speaker-independent natural-language speech recognition, (SI-NLSR or just NLSR) in call centers for call automation. The product of Nuance had a key advantage over technologies such as ViaVoice, which benefited many as the system did not need training for a particular speaker. To put in simpler words, the technology produced by the Nuance communications allowed a single computer to know and access what a speaker was saying, but within the range of a specific and limited vocabulary of words and phrases. Initially, the company used call center automation route to access the market. Nuance was earlier based in Menlo Park in California when it deployed its first commercial large-scale speech application in 1996. The company was introduced with the motive of business development of the speaker-independent speech recognition technology, which was created by the US government at SRI. Nuance was founded in 1994 as a branch of SRI International's Speech Technology and Research (STAR) Laboratory.
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Apart from producing the products for the general public, the company also manages a small department which is indulged into software and system development for military and government agencies. The company’s current business products are primarily meant for server and embedded speech recognition, telephone call steering systems, medical transcription software and systems, optical character recognition software, automated telephone directory services, and desktop imaging software. It has its headquarters in Burlington, Massachusetts, United States on the periphery of Boston. Nuance is an American multinational computer software technology corporation dealing with speech and imaging applications. And so a substitute for the human voice is required in many domains of technology. But with less availability of time, it is not that easy to have humans speaking for in all fields. Today communication is required at all domains irrespective of how formal or informal it is. It is even said that this is the only technique that separates human beings with animals. Communication is one of the most indispensable tools human beings need for their survival.